Patient Safety and Quality

Patient Safety and Quality is a Team Effort
— and You're the Most Important Part of the Team

Patient safety is a top priority at Baptist Health Deaconess Madisonville. In fact, it’s just as important to us as our mission, vision, and values. It’s a foundational component of our commitment to patient-centered, compassionate care and your overall health and wellness. Ensuring appropriate medications for your condition, assisting with the tasks of daily living, communicating the reason for tests and procedures, asking your opinion – these are all aspects of our focus on your safety.

This kind of commitment calls for a team effort. Each person in our organization is involved in patient safety in some capacity, whether it’s through a morning safety huddle, a safe process for drug dispensing, or a pledge to good hand hygiene. 

The single most important member of the team is you. 
You and your loved ones are encouraged to ask questions, listen to answers, and participate as full members on the road to your recovery.

Information is key to patient safety. We take communicating the information you need very seriously so that you can be an equally informed member of your patient care team. Click the links on this page to learn more about patient safety at Baptist Health, including steps you can take to play an active role in this process. We welcome your voice, and we welcome you to our team.

What Makes Us Different?
At Baptist Health Deaconess Madisonville, we are continuously improving patient outcomes by becoming a more highly reliable organization focused on a culture of safety, process excellence, and zero patient harm.

Highly reliable healthcare organizations are those that consistently meet the maximum standards of safety and patient welfare. This commitment is fully backed by investments in people and processes.

Please contact our patient advocate team if you have questions or concerns. They may be reached by calling 270-825-5281.