On-Demand Video Visit appointments are available 24/7, 365 days a year, in all 50 states ensuring you have access to care whenever, wherever you need it. On-Demand Video Visit appointments provide a secure and convenient way to access exceptional care, simply delivered to a location that is convenient for you! To participate in a video visit, you must have an active MyChart account. Video visits may be held on a mobile device or your desktop/laptop computer.
Enhance your On-Demand Video Visit
You can receive a clinic-quality medical exam right from your home.
Get a diagnosis
The provider will use your video conference to examine you and then diagnose and treat your conditions remotely. This can include a treatment plan, and, if needed, a prescription sent directly to your pharmacy.
Treat common conditions
Providers will diagnose and treat many conditions, including ear infection, sore throat, cold and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis, and upper respiratory infections, as well as common skin conditions including bug bites, rashes and diaper rash.
Keeping your information secure
MyChart/Epic is a HIPAA-secure platform that only you and the provider can access, so you can be certain your information is safe and secure.
You can use On-Demand Video Visits anywhere in the U.S. wherever you have an internet connection, such as home, work, a hotel room or even in your parked car. It is available 24/7/365.
If the provider determines that a prescription is needed, the order will be sent to your local pharmacy. Prescriptions for ages 1 and younger are not available. Additionally, no controlled substances can be prescribed via On-Demand Video Visits.
KeyCare will automatically send a summary of care document back to the patient’s home organization after the encounter is closed.
You can use a tablet or smart phone with a camera and microphone; make sure you have a reliable internet connection. Do not use On-Demand Video Visits while operating a motor vehicle.
If you have an emergency, call 9-1-1 or go to the closest
Emergency Room.
You can access the service through MyChart on a smartphone, tablet or through your computer. You don’t have to create any new sign-ons or download additional apps.
The service is covered by many insurances or costs $65 per visit.
KeyCare leverages Epic’s Care Everywhere and CareQuality interoperability network. KeyCare is able to query, find and retrieve your Epic medical record as a part of requesting an appointment. If your record was successfully retrieved, the note from the virtual visit will be shared back to Deaconess where the medical record was retrieved. This will allow for the provider to avoid asking you to re-enter certain medical history such as medications and problems.
KeyCare’s unique connection to Epic’s Care Everywhere interoperability network offers a unique advantage to retrieve and share patient records for all patients with an Epic-based medical record.
Patients will access their after-visit summary (AVS) within MyChart. In addition to the after-visit note, patients will also be able to find patient education and/or their work/school excuse.