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Nondiscrimination Policy

Baptist Health Deaconess and all of its programs and activities are available regardless of race, color, age, national origin, religion, sex, disability, gender identity, sex stereotypes or any other status protected by federal, state or local law.

Services are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, blind, or with other sensory impairments. A full range of assistive and communication aids are available to persons who are deaf, hard of hearing, blind, experience other sensory impairments, or persons with limited English proficiency. There is no additional charge for such aids.

Some of these aids may include:

  • Qualified sign language interpreters for persons who are deaf or hard of hearing.
  • A twenty-four hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by persons who are deaf, hard of hearing, or speech impaired.
  • Readers or taped material for the blind and large print materials for the visually impaired.
  • Flash cards, alphabet boards, and other communication boards.
  • Assistive devices for persons with impaired manual skills.
  • Language assistance to persons who have difficulty reading, writing or speaking English.

If you require any of the aids listed above, or any other accessibility or communication aids, please tell the receptionist, your nurse, or your care provider. 

Persons with hearing and speech impairments can contact Baptist Health Deaconess facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800-648-6057. For TDD to voice, call 800-648-6056.

Language Assistance Services

Arabic -  ذا كنت تتحدث اللغة العربية، فإننا نوفر لك خدمات المساعدة اللغوية  844.477.5832 المجانية. اتصل بالرقم

Kirundi - Nimba uvuga ikirundi, serivisi za ubugomorere bwa ururimi, kubuntu, yaboneka. Hamagara 270-824-3523

Cantonese - 如果您説廣東話,可以使用我們免費提供的語言服務。請撥打 844-477-5833

Mandarin - 如果您说普通话,可以使用免费的语言协助服务。请拨打 844-483-8011

Nederlands (Dutch) - Als u Nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel 270-824-3521

French - Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 844-477-5834

German - Wenn Sie Deutsch sprechen, stehen für Sie kostenlos Sprachassistenzdienste zur Verfügung. Wählen Sie die Rufnummer 844-477-5835

Japenese - 日本語を話される場合、無料の言語支援サービスをご利用いただけます。844-483-8009 まで、お電話にてご連絡ください。

Koren - 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 844-483-8010 번으로 전화해 주십시오.

Napali - तपाईं नेपाली बोलननुहनुन्छ भने तपाईंका लागि भाषा सहायता सेवाहरू ननःशनुलक रूपमा उपलब्ध ्छन्। 844-483-8012 मा फोन िननुनुहोस्

Pennsylvania Dutch - Wann du Deitsch schwetzscht, du kannscht Schprooch Helfe mitaus Koscht griege. Ruf 270-824-3522 aa.

Russian - Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Позвоните по номеру 844-483-8013

Serbian - Ako govorite srpski, besplatno su vam dostupne usluge jezičke pomoći. Pozovite 270-824-3524.

Oromo - Afaan Oromoo kan dubbattan yoo ta’e, tajaajilliwwan gargaarsa afaanii, kanfaltii malee isiiniif jira. 844-483-8014 bilbilaa.

Spanish - Si habla español, los servicios de asistencia de idioma están disponibles para usted, sin ningún costo. Llame al 844-483-8015

Tagalog - Kung nagsasalita ka ng Tagalog, may magagamit kang mga serbisyong tulong sa wika na walang bayad. Tumawag sa 270-284-3525

Vietnamese - Nếu quý vị nói Tiếng Việt, quý vị có thể sử dụng dịch vụ hỗ trợ ngôn ngữ miễn phí có sẵn. Gọi 844-483-8016


Disability Access Symbols

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If you believe that Baptist Health Deaconess has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you may file a grievance with this entity’s Section 1557 Coordinator by calling the Baptist Health Deaconess Compliance Hotline at 800-783-2318 or by mail to:

Tiffaney Reynolds
Director Compliance & Privacy
Baptist Health Deaconess Madisonville
900 Hospital Dr.
Madisonville, KY 42431
Office:  270-825-5629
Fax:  270-825-5627
tiffaney.reynolds@bhsi.com
Compliance Hotline:  800-783-2318

If you need help filing a grievance, you may call the Baptist Health Deaconess Compliance Department at 270-825-5629. You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal; by mail at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; by phone at telephone number 800.368.1019800.537.7697 (TDD). Complaint forms are available at hhs.gov/civil-rights/filing-a-complaint/complaint-process/.

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