Billing FAQ

You will receive a bill once the account has a patient due balance.  A second statement goes out approximately 28 days after the first statement and shows how much money is still owed. Any balances unpaid or not on a payment plan will be sent to our extended business office for continued billing.

After you visit a Baptist Health Deaconess doctor, clinic or hospital, we will bill your insurance (if you have insurance). The insurance process can take 60 or more days.

We expect patients to pay the entire amount listed on their statement or contact us to make payment arrangements. Our staff can create a payment plan for you or help you apply for financial assistance.

Log into your MyChart account anytime for more information or to establish a three-month payment plan, but call our Patient Financial Services staff at 812-450-6815 or 800-467-6802 to establish your long-term payment plan.

Call the customer service team at 812-450-6815 or 800-467-6802 or talk to a customer service representative using the Live Chat feature on the Baptist Health Deaconess website.

If you know that you will be unable to pay your medical bills, contact the Patient Financial Services team immediately at 812-450-6815 or 800-467-6802. Our staff will work with you to create a plan that fits your situation.

Yes. We offer financial assistance to low-income individuals and families, in addition to no-interest payment plans. We can usually work with patients to prevent bills from going to collections or beyond, but you must contact us. We can’t help you if we don’t know you need help. Details on our financial assistance program can be found on our Financial Assistance page.  

MyChart users may log into their MyChart account and click on Billing/Billing Account Summary/View Last Statements.
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Patients can call customer service at 812-450-6815 or 800-467-6802 to request a copy. Patients can also request a copy of their bill using the Live Chat feature.

MyChart users may log into their MyChart account and click on Billing/Billing Account Summary/View Last Statements.

Patients can call customer service at 812-450-6815 or 800-467-6802 to request a complete listing of charges. Patients can also request a complete listing of charges using the Live Chat feature. 

Baptist Health Deaconess works with patients who have private insurance, Medicaid, Medicare and no form of health insurance. Because each of these categories requires a different filing process, patients receive bills at different times.

No. Baptist Health Deaconess will add any new charges to the monthly statement you already receive. We update your account every time the insurance pays their part. You should only get one statement per month. 

Baptist Health Deaconess provides one statement per month that includes all services provided to the patient for hospital and clinic services.

Radiologists, pathologists, surgeons and other doctors do their work in the hospital but are not employees of Baptist Health Deaconess. They bill under a different company or group of doctors and have to send a separate bill for the services they provide.

We offer several ways to pay your Deaconess bill. Choose the one that’s best for you.

• MyChart – debit card, credit card or electronic check
• Baptist Health Deaconess website - credit card or bank account
• In person at the Cashier’s Office (one located inside each hospital) – cash, check, money order, debit card, credit card (VISA, MasterCard, Discover and American Express) accepted
• By phone – call Patient Financial Services 812-450-6815 or 800-467-6802
• By mail – send check or money orders

Yes. Paperless billing is available to MyChart users.

There are several ways to contact a Patient Financial Services team member.

• Call customer service at 812-450-6815 or 800-467-6802.
• Talk to a customer service representative using the Live Chat feature. 
• Send a message using your MyChart account.

You can access and pay your Baptist Health Deaconess bill in MyChart. Log into your account, and look for the billing icon. You can also pay your bill using the Deaconess website.

Payments made through the Baptist Health Deaconess website will show up in your account the next business day. Payments made through your MyChart account are listed immediately. If your online payment does not appear on the next statement, call customer service at 812-450-6815 or 800-467-6802 or talk to a customer service representative using the Live Chat feature.