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Setting a High Standard in Healthcare Reliability

Baptist Health Deaconess Madisonville is dedicated to being a High Reliability Organization. In healthcare, high reliability organizations are those that consistently deliver quality care with low levels of defect or error. This has a direct impact on you, our patient, because organizations with this mindset are leaders in patient safety.

The key to high reliability is standardized measures and processes. Baptist Health Deaconess actively pursues ongoing standardization in a number of ways:

An uncompromising commitment to patient safety across locations. The Baptist Health Deaconess Madisonville Brand Promise reflects our organizational aspirations at the highest level.

Evidence-based care. Baptist Health Deaconess Madisonville hospitals follow best-practice guidelines (where they exist and as appropriate) for the care and treatment of patients.

EPIC Uniform Order Sets. Baptist Health Deaconess Madisonville deploys an advanced health-records system called EPIC. One feature of EPIC is order sets, or standardized evidence-based protocols for treating medical conditions. Baptist Health Deaconess Madisonville medical staff worked closely with EPIC to create these order sets. By using these order sets, patients can feel confident that their treatment team is providing current and consistent treatment.

Standardized process improvements. In order to best support patient safety, Baptist Health Deaconess Madisonville utilizes several process-improvement methods, known collectively as Process Excellence. These methods, including Six Sigma, Lean, and Change Management, introduce positive change with a higher degree of accuracy than relying on hunches or guesswork.

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